A telecommunication engineer with a track record of seventeen years of experience in Broadband Wire-line and Wireless service industry focusing on IP network operations (5 years), deployment (6 years), Test / verification (4 years) and network design (2 years).

An expert with proven network troubleshooting skills. A proven track record of conducting change reviews and creating executable method of procedures that helped organizations to implement changes in production networks by minimizing service impact and rework.

An expert in various edge and backbone network platforms (including Cisco, Juniper and A10 Networks). Test engineering skills in prototyping Network solutions in verification labs and in simulating service flows to verifying network designs in pre-production environments.

Excellent sense of assessing business and product requirements and of specifying IP based solutions that meet current requirements and future growth.

CERTIFICATIONS/Honors

Cisco Certified Network Professional (CCNP)

Juniper Network Certified Internet Specialist (JNCIS-M series)

Cisco Certified Network Associate (CCNA)

Rogers Customer 1^st Outstanding Employee (2009, 2010 and 2013)

EDUCATION

Master of Science, Electrical Engineering May 1996

State University of New York at Stony Brook

Bachelor of Science, Electrical EngineeringMay 1994

City University of New York

MOOC courses (at coursera.com)

Technology EntrepreneurshipJanuary 2013

Stanford University, California

Introduction to Python ProgrammingJune, 2013

Rice University, Texas

Startup Engineering September 2013

Stanford University, California

Operational ManagementDecember 2013

Wharton School of Business

University of Pennsylvania, Pennsylvania

EXPERIENCE

Rogers Cable February 2007 – Present

Senior IP Platform Engineer and Team Lead           February 2007 – Oct 2011, Oct 2012 - Present

Break down of experience: 30% Operations, 15% test/verification, 55% deployment

As a team lead and a subject matter expert my day to day responsibilities include

¨       Technical leadership (guide investigation team to assess service impact, acquire facts, analyze data and take appropriate actions) in resolving potentially brand and revenue impacting network and service outages.

¨       Creating and implementing deployment plans and executable Method of Procedures for new network technologies and network capacity upgrades.

¨       Overseeing the quality of the technical Method of Procedures (MOP) necessary to effect changes to the production network, especially for highly risk activities, with an ultimate objective of maintaining highest availability on these services.

¨       Performing holistic assessment on the operational stability and performance on all components that comprise the complex service platform.

¨       Conducting detail technical investigations to gather more data on service performance issues and deal effectively with vendors to resolve these performance issues. Recommending and institutionalizing industry best operations practices. Recommend tool enhancements and automations to improve operational efficiencies.

¨       Providing mentoring to co-workers in order to develop, support and train operations personnel on all technical aspects of the service platform with an aim to adopt best operations practices. Establishing and reviewing technical documentation on how to perform OAM&P (Operation, Administration, Maintenance, & Provisioning) on new technology / product introductions to the service platform.

Accomplishments

¨       Planned and deployed IP networks for Digital TV services based on Juniper MX960 and Cisco 7600 platforms and 10 Gigabit Ethernet transport.

¨       Deployed configurations Sparse mode and Source specific multicasting for VOD propagation and Switched Digital Video services respectively. Developed operational maintenance documentations for network troubleshooting and diagnostics.

¨       Deployed Central Service Delivery Environment (cSDE) and Distributed Service Delivery Environment (dSDE) that allowed Rogers to launch new services for Wire-line or Wireless customers (such as Rogers One Number, Voice over LTE and Anywhere TV) in a short span of time with minimum amount of network changes. Both cSDE and dSDE environments were deployed based on highly available and redundant Juniper EX8216 routers, MX960, SRX 5800 firewalls and A10 Networks 5400 and 3400 service load balancers. SDE system accommodated caching and delivery systems, signaling and media communication among  Rogers Wire-line Hi-Speed, Home Phone, digital TV, TPIA Rogers management, Rogers wireless networks and allowed virtualization of services and network resources (load balancing, firewalling). Technologies employed included IPv4/IPv6 (dual stacked) unicast (OSPF, ISIS, MBGP, L3MVPN) and multicast (PIM, SSM, mLDP), State-full firewall and Server Load Balancing.

¨       Deployed new BGP routing architecture and added more scalability by employing multi-tiered route reflectors design.

¨       Deployed a new design for distribution networks in Rogers Communications head-ends based on redundant and highly available CRS-3 platforms. Planned and executed migration of edge routers to new distribution networks by carefully orchestrating executable method of procedures to ensure no customer impact.

¨       Worked with IPv6 task force in testing and verifying IPv6 transition technologies such as 6rd and 6to4 PMT. Deployed IPv6 unicast routing (ISIS and BGP) and VPNv6 (6VPE) services for Rogers Broadband, Service Delivery and Management networks.

¨       Lead an initiative of standardizing SNMP trap configuration and monitoring of network elements in Rogers Broadband and SDE networks. Worked closely with OSS, Data NOC and IP Planning group and vendors in identifying and verifying appropriate MIBs and documenting dispatch documents for Data-NOC.

¨       Developed Python based scripts to automate various operational tasks such as DNS service monitoring, resource monitoring of line-cards on routers and switches and routing protocols cost metric reporting.

Senior IP Design EngineerOctober 2011 – October 2012

Break down of experience: 60% Design, 40% Test/Verification.

Accomplishments

¨       Developed IP Network technical specification for Comverse Next Generation Voicemail System; defined geographically redundant Network to Network Interfaces to allow Rogers Wire-line VoIP systems to access Next Generation Voicemail systems in Rogers Wireless Service LAN environment.

¨       Developed technical specification for deploying dual stack IPv4/IPv6 DNS servers in Rogers Management

¨       Internetwork. Defined routing strategy and server load balancing methodology in a Geo redundant fashion.

¨       Develop prototype of proposed load balancing designs in Verification lab by deploying the solution on A10 Networks AX2500/3400 Server Load balancers.

¨       Deployed and tested a new generation of video delivery IP/MPLS network for Real time and non-real time video delivery. Next generation multicast (MLDP based) VPN and distributed service delivery environment was implemented in a Verification Lab. Identified numerous hardware/software related issues with vendors' systems and worked with vendor in resolving those issues.

¨       Supported Rogers IPv6 taskforce by actively participating in design sessions; created test plans;

¨       Developed system requirements for Dual Stack IPv4/IPv6 test for 3G and LTE services and Rogers Wire-line CGN (Carrier Grade NAT); and Subscriber Identity Repository system.

¨       Provided cost estimates for various new initiatives including Cloud TV services.

¨       Current ongoing projects include verification of new Virtual Site (V-site) architecture for new generation Rogers Business Services in verification lab and Subscriber Identity Repository System verification.

COGECO CABLE          February 2006 – February 2007

CPE Engineer

Break down of experience: 100% Test/Verification.

Accomplishments

¨       Conducted verification and testing of DOCSIS based new network CPE (Customer Premises Equipment) including Cable EMTA and Cable Modems;

¨       Identified and resolved hardware and software issues with CPE devices in production network;

¨       Performed lab verification of feature enhancements and bug fixes in new IOS software on Cisco CMTS devices prior to rolling out new image on production network.

ROGERS CABLE August, 2003 – February 2006

Technical Action Center Specialist

Break down of experience: 100% Operations.

Accomplishments

¨       Provided IP network operation center support (Tier 3) for Rogers Hi-Speed Internet, Voice and Digital TV/Video On Demand networks.

¨       Logged network degradation and outages in Remedy ticket system based on Alarm generated by network monitoring systems (such as Netcool, SNMPc) or via Customer Operations escalations.

¨       Resolved 70% of the issues without escalating to higher tiers.

Excite@Home Corporation     May 2000 to Feb 2002

Senior Regional Access Support Engineer

Break down of experience: 20% Test/Verification, 80% Deployment.

Accomplishments

Implemented changes and deployed new regional IP networks in Cable Operators’ head end facilities to provide cable modem based broadband internet services.

Telephonics Corporation           May 1996 to May 2000 

System Engineer

Break down of experience: 30% Design, 50% test/verification, 20% deployment.

Accomplishments

¨       Designed Air Traffic Control systems for commercial Air Traffic Controllers based on Commercial Off the Shelf systems.

¨       Performed hardware and software integration and verification. Deployed Air Traffic systems in South Pacific including South China and Korea.

¨       Designed and tested Low Level Serial IO PC board based on Xilinx FPGAs for Approach Control Display terminals.

SKILLS

Protocols:OSPFv2/v3, IS-IS,  MP BGP, MPLS, LDP, RSVP-TE, PIM v1/v2, IGMP, MLDP, IPv6, EIGRP, IGRP, RIP, DOCSIS 1.0/1.1/2.0, Packet Cable 1.0, RTP, SIP, MGCP, SNMP.

Network technologies Layer 3 and layer 2 VPN, Multicast (ASM, SSM), Multicast VPNs, MPLS-TE, Inter AS routing, CSC, Server load balancing, Stateless and State-full firewalling, DPI, Voice Over IP, IMS, LTE, GSM 3G/2G.

Network OSCisco IOS, Juniper JunOS, Cisco IOS XR, ALU TimOS, Cisco CATOS

Circuits: 10 Gigabit Ethernet (LAN/WAN PHY), OC192, OC48, DS3

RoutersCisco: CRS-1/CRS-3, Nexus7K, ASR1K, GSR12K, 7600, 6500, 4500, 3750

Juniper: MX960, EX8216, T1600, M320.

Alcatel-Lucent : SR7750

FirewallsCisco: FWSM, ASA, PIX, CSM, ACE

Juniper: SRX 5800/3400

Load-balancersCisco: CSM, ACE

A10 Networks: AX5100, AX2500

Programming Python, HTML5, CSS, Java-Script, Nodejs, Postgresql.

Scripting

Network ManagementHP NNMi, NetCool, HPNA, Packet Design, Remedy.